Transport authority solutions

Our comprehensive portfolio of solutions link to form a fully integrated end-to-end platform spanning all three phases of bus operations – ‘before the day’, ‘on the day’ and ‘after the day’.

This provides a ‘single source of truth’ eliminating the time consuming and error-prone re-keying of data.  Your processes and internal communications are streamlined, reducing costs and allowing busy team members to focus on problem-solving rather than entering data or sending emails.

Collating management information and Key Performance Indicators (KPIs) to effectively manage your subsidised services can be a challenging task, particularly when dealing with data spread across various systems. Our comprehensive solution covers operations ‘before the day,’ ‘on the day,’ and ‘after the day,’ ensuring seamless data integration.

By leveraging our technology, expertise and experience of over 30 years in bus data management, our team of multi-disciplinary experts can help you streamline work processes and generate real-time management reports. This empowers you to make informed decisions based on accurate and current information, ultimately driving efficiency and success in of your operations.

• Insights – delivers unparalleled visibility into key areas of your organisation such as commercial, operations, and engineering
• ETM Analysis – optimise the network by providing a transparent view of patronage and revenue performance
• Concessionary Analysis – track and manage payments for concessionary services, ensuring that you are reimbursed appropriately for the services provided
• Multi-operator ticketing – reduce administration and accurately disburse scheme operatorsy
• Route Performance – drive route efficiency and optimisation, proactively manage changes to market demand quickly

Streamline the contract procurement and management process by consolidating all stages into one user-friendly platform with Contract Performance. This includes performance analysis, allowing you to monitor operators’ performance in your contracted network comprehensively. By going beyond trip operations, you can gain a detailed understanding of performance and make informed decisions to optimise contracted services effectively.

Integration with third-party and our solutions ensures data consolidation for complete visibility of performance with standardised operator benchmarking to inform future procurement decisions, and enhancing the passenger experience within the community.

Dependence on spreadsheets for constructing timetables and schedules can result in errors and consume additional time in managing operations. Moreover, spreadsheets lack the capability to efficiently test scenarios and conduct thorough analysis, hindering the understanding of the impact of each change on efficiencies.

Our flexible Scheduling Suite provides interactive planning and scheduling tools designed to optimise outcomes, ultimately saving you precious time and resources. With our suite, you can navigate complexities seamlessly, enhancing operational efficiency and cost-effectiveness.

• Build a timetable your way: Compile a timetable in multiple ways with minimal upfront configuration requirements.​
• Short-working trip variations​: Plot the route for the longest trip and OmniTIMES and OmniMAP will calculate all the variants.​

Developing accurate timetable information displays for bus stops can be a time-consuming and error-prone task, especially when done manually. It may even feel like managing roadside publicity is a full-time job. With OmniSTOPdesign, you can effortlessly develop high-quality, branded displays that enhance the passenger experience and support the growth of your network.

• One data source​: Ensure accuracy with timetable data taken directly from source.​
• Flexible templates​: User-configurable templates provide complete control over displays.​
• Bespoke displays​: Deliver information in the most appropriate style, size and format.​
• In-built database​: Store case information for fast assignment of templates to stops.​
• Streamlined output​: Complete service changes in minutes, not days or weeks.​

As the demand for electronic data submission to BODS grows, ensuring compliance with TransXChange (TXC) file standards for your timetables becomes essential. Additionally, with the BODS team poised to take over the EBSR process, transitioning to digital registration via BODS may become necessary.

Understanding the time constraints you face, our OmniTIMES solution streamlines the process of building timetables and mapping data in the TXC file format. This allows you to focus on creating timetables and plotting route maps, while our Exporter modules handle the data structure and formatting required for TXC and BODS compliance, ensuring readiness for any future changes.

• One source of truth​: Timetable and route data flows straight through from source.​
• No expertise required​: Software builds TXC data structures and formatting for you.​
• Built-in validation​: Data is validated by the Exporter to reduce risks of data rejection by downstream users.​
• Richer data​: Our Exporter can include more than just the minimum data required to meet specification, so your data is richer and more informative to downstream users.​

Managing and resolving customer issues can be challenging due to fragmented communication channels, limited visibility into operational issues, and ineffective tracking and reporting of customer inquiries. This can result in delays in response times, inconsistency in issue resolution, and missed opportunities for improvement, ultimately impacting customer satisfaction and operational efficiency.

Customer Resolution Centre offers a streamlined solution for managing and addressing customer concerns efficiently. By consolidating inquiries from various sources into a single platform, it offers a holistic view of operations, enabling prompt and satisfactory resolutions. You can effortlessly track follow-ups, document activities and assess responses against Service Level Agreement standards. Moreover, the system captures valuable data, facilitating detailed network analysis and strategy formulation.