ETMDAS
Contract performance
Empowering transport authorities to efficiently manage and monitor performance of their contracted network with ease
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Enhancing the passenger experience
Our Contract Performance solution streamlines the contract procurement and management process by consolidating all stages into one user-friendly platform. This includes performance analysis, allowing you to monitor operators’ performance in your contracted network comprehensively. By going beyond trip operations, you can gain a detailed understanding of performance and make informed decisions to optimise contracted services effectively. Integration with EPM and third-party solutions ensures data consolidation for complete visibility of performance with standardised operator benchmarking to inform future procurement decisions, and enhancing the passenger experience within the community.
Data securely collected from a range of sources and activities across your organisation.
We automate the data collection process and provide seamless analytics, eliminating the need for manual intervention.
By combining data within your organisation and third-party solutions, our integrated system offers you in-depth information and complete visibility of your contracted network.
This includes data from
- Electronic Ticket Machine (ETM)
- Customer services
- Staff training
- Vehicle inspections and audits
- Operational inspections and audits
By consolidating these data sources, you can gain comprehensive insights into your operations and make informed decisions to enhance efficiency across the contracted network.
Bus operators are scored based on three key standards:
Reliability
- Journey completed analysis – the percentage of journeys where all key stops in the timetable have been visited by the vehicle
- Journey start time – the percentage of journeys where the trip started on time
- Completed to specification – the percentage of journeys where the preferred or allowed alternative vehicles have been used
Driver
- Driver related complaints and compliments
- Driver training – the percentage of drivers that have completed required training sessions
- Operator audits – the overall score of operator audits conducted by or on behalf of the transport authority
- Driver telematics – the drivers overall safety scores
Vehicle
- Vehicle inspections – the number of unactioned issues found during inspections
- Engineering audits – the overall score of operator audits conducted by or on behalf of the transport authority
The platform provides an overview dashboard of the:
- Worst performing operators – Operators who have achieved the lowest overall score and the difference since the last period’s score
- Best performing operators – Operators who have achieved the highest overall score and the difference since the last period’s score
- Most changed measures – the score that has changed the most for operators.
Operators will also have visibility of their own results.
The solution integrates seamlessly with our advanced Insights platform, providing access to in-depth advanced analytics. The drill-down reporting capability allows you to investigate the root cause of any identified issues and gain a deeper understanding of individual operator scores. By leveraging this integration, you can make data-driven decisions to improve operator performance across the network.
The system is configurable to meet your team’s specific requirements. Whether you need to customise workflows or set up user permissions, or align with your internal processes, our solution can be adapted to suit your needs.
Warwickshire improves efficiency and quality of roadside publicity
The council switched from using generic design software, not built specifically for the bus sector, making updating timetable displays a manual and time-consuming process.
By moving to our cloud-based scheduling suite which includes OmniSTOPdesign, the sophisticated roadside publicity solution, as well as timetabling, mapping, roadside asset management and data-sharing software, which together improved the overall efficiency of the council’s planning and publicity team.
READ CASE STUDYEnd-to-end efficiency
Experience and expertise
30+ years
developing leading passenger
transport solutions
- Market leader in driving efficiency for
passenger transport operators of all sizes - Software innovation driven by an in-depth
understanding of the passenger transport industry - Strong track record of quality delivery and
high customer satisfaction
