Traffic (BIRS)
Incident management and capture
Streamline incident capture in real-time and track operational efficiency, with accurate capture of lost and gained mileage
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Real-time tracking of operational efficiency
Record incidents across your bus network in real-time with our Bus Incident Reporting Screen (BIRS). Our flexible solution enables you to record all types of incidents in one platform, giving bus operators the capability to easily monitor and track the operational running of their network. The system also triggers automatic processes and notifications, to improve your operational efficiency and provide insights to improve the reliability of your network.
It also supports your BSOG claims and automates the generation of estimates.
Quickly and efficiently record all incidents, from mechanical problems to accidents, in one platform. By centralising incident reporting, you can streamline the process and ensure that all incidents are properly documented for further investigation and analysis. This unified approach helps in identifying trends, implementing preventive measures, and improving overall safety within your network
Includes automated workflows for incidents such as accidents, breakdowns, and lost property. This seamless integration allows for the capture of staff-related lost mileage and information from on-road incidents, enabling customer service teams to proactively manage customer feedback. By automating these processes, you can ensure that all relevant data is captured and analysed efficiently, leading to improved customer satisfaction and operational effectiveness.
Utilise Traffic’s reporting capabilities to streamline processes and improve the accuracy of your data, making claim compilation and estimates easier.
- Produces mileage returns in the formats prescribed by the actual and estimate claim forms
- Accurately record lost and gained miles
- Categorises mileage by route as either commercial or tendered – denoting the sponsoring authority
- Caters for different variants of the scheme, Network Support Grant (Scotland) and Bus Service Support Grant (Wales)
Our incident management platform is a key component of our integrated solution, automatically consolidating operational data from various sources into a central location.
Our advanced platform seamlessly integrates information from our solutions and third-party systems, empowering your teams to proactively manage the network and deliver a reliable and quality service. The interconnected systems includes:
- Accidents
- Control room
- Customer services
- Driver and vehicle allocation
- Engineering (third-party systems)
- Traffic
This comprehensive integration enhances operational efficiency and enables effective decision-making.
The bus control room reimagined
The control room is key to a profitable bus operation. It keeps services running smoothly every day and directs critical decisions which can make or break a service.
However with the wealth of technology at the disposal of controllers presents a challenge in turning all that rich data into insight.
This ebook explores the concept of a single consolidated platform empowering control room teams to make fast and effective decisions to run a reliable and profitable bus operation.
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End-to-end efficiency
Experience and expertise
30+ years
developing leading passenger
transport solutions
- Market leader in driving efficiency for
passenger transport operators of all sizes - Software innovation driven by an in-depth
understanding of the passenger transport industry - Strong track record of quality delivery and
high customer satisfaction
